Engineering communication
Couple of years ago I was at an offsite with Christopher Avery “The Responsibility Process Guy” where I learned a lot but one thing really really stuck with me. He warned us about avoiding questions such as What is wrong with me? What am I doing wrong? What did I do wrong? Mostly because our minds will work on finding an answer and providing that is likely what you need. Sometimes you ask “What is wrong with me?” when you misplace your keys and that question won’t help you find them. Instead, you should be asking “when did I use them last?” or “where could they be?”. Rather than “What did I do wrong?” try “What could I have done better?” I have also discovered that engineers are always seeking answers and solutions. When I connected the two, I started monitoring and experimenting with my team. The experiment was nothing more than a manager trying to get the proper answers from his team. Quickly I learned that the answers could vary depen...